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How to Troubleshoot Dell Laser Tech Printers Support +1-800-870-7412

24 Jan How to Troubleshoot Dell Laser Tech Printers Support +1-800-870-7412

This article provides general troubleshooting steps and links to articles specifically designed for your Laser printer technical support phone Number USA & Canada.

Printer Troubleshooting Steps and Procedures
Dell Laser Printer Driver Downloads,
Set Up Information Maintenance Guides and Troubleshooting Steps
Operating System Compatibility with Dell Printers
Obtaining and Installing Printer Drivers and Software
Downloading and Viewing Printer Manuals

1. Printer Troubleshooting Steps and Procedures

  1. When connected by a USB cable, reset both ends of the cable going from the computer to the printer.
  2. Restart the computer.
  3. Turn the printer off.
  4. Unplug the printer power cord from the A/C outlet or surge protector and wait at least 30 seconds.
  5. Plug the printer power cord back into the A/C outlet or surge protector.
  6. Turn the printer back on.

Print a test page.
(For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.)

  • Touch or Click Here if Windows 10 is Installed
  • Touch or Click Here if Windows 8(8.1) is Installed
  • Touch or Click Here if Windows 7 is Installed
  • Touch or Click Here if Windows Vista is Installed
  • Touch or Click Here if Windows XP is Installed
  • (When the page prints successfully no further actions are required.)
  • Make sure the desired printer is set as the default printer.
  • Press and hold the Windows key Windows Button and then press the r key.
  • In the Run box type, shell:PrintersFolder and then touch or click OK.
  • Touch or click to highlight the desired printer.
  • Touch and hold or right-click the desired printer.

Touch or click Set as default printer.
Note: When Set as default printer in not an option, it normally means the printer is already set as the default printer and usually has a check mark next to it.

For networked printers (connected by a wireless or wired network and not a USB cable) make sure the computer is on the network and the printer portal settings and IP address are correct. (For instructions on how to make sure the computer is on the network and the printer portal settings and IP address are correct, click the link below that corresponds to the Operating System that is installed on the computer.)

  • Touch or Click Here if Windows 10 is Installed
  • Touch or Click Here if Windows 8 is Installed
  • Touch or Click Here if Windows 7 is Installed
  • Touch or Click Here if Windows Vista is Installed
  • Touch or Click Here if Windows XP is Installed

Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. For more information, refer to the Dell Knowledge Base article How to Resolve Printer Spooler Errors.

Print a test page.
For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.
Touch or Click Here if Windows 10 is Installed
Touch or Click Here if Windows 8(8.1) is Installed
Touch or Click Here if Windows 7 is Installed
Touch or Click Here if Windows Vista is Installed
Touch or Click Here if Windows XP is Installed
(When the page prints successfully no further actions are required.)

  • Perform a System Restore to a time when the printer was working.
  • For instructions on how to perform a System Restore, refer to Dell Knowledge base article:
  • For Windows 10, Reset or reinstall Windows 10 on your Dell computer.
  • For Windows XP, Vista, 7 and 8, How To Restore or Reinstall Microsoft Windows on a Dell Computer.
  • Note: When the printer still does not work successfully proceed to step 13.

Uninstall the printer driver, download and install the latest printer driver.
For instructions on how to do so for Dell printers, refer to the Dell Knowledge Base article, How to Download and Install Printer Drivers and Firmware.
For help with non-Dell printers, refer to the Dell Knowledge Base article Non Dell Printer Drivers, Manuals and Support.

  • Note: The link below is to an article that provides information on issues that are not covered above or in the manuals such as:
  1. Printer Uninstallation Issues
  2. Miscellaneous Issues and Errors

 

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